Refund policy

Refund & Return Policy

Please note: We do not accept returns for change-of-mind, as each item is made-to-order specifically for you. Please review your selection, design, and shipping details carefully before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you received the wrong product, we'll make it right. Contact us within 30 days of delivery at americanacreationssupport@gmail.com with the following:

  • Your order number
  • A clear photo of the issue (e.g., cracked mug, faded print, wrong design)
  • A brief description of the problem

Once we review your claim, we'll either send you a free replacement or issue a full refund — whichever you prefer. You do not need to ship the original item back to us.

Wrong shipping address

Please double-check your shipping address before placing your order. If a package is returned to sender due to an incorrect address you provided, we can offer a refund for the product cost only. Shipping fees are non-refundable in this case. You're welcome to place a new order with the corrected address.

Lost or delayed packages

If your tracking shows your order has not moved for 10+ business days, or if your package is marked delivered but you haven't received it, contact us at americanacreationssupport@gmail.com. We'll investigate with the carrier and work toward a resolution, which may include a replacement or refund depending on the carrier's findings.

Non-returnable items

The following are not eligible for return or refund except in cases of defect or damage:

  • Items reported more than 30 days after delivery
  • Items damaged through customer misuse (e.g., dropped after delivery, dishwasher damage from non-care-instruction use)
  • Sale or clearance items, unless defective
  • Gift cards

Exchanges

Because each item is custom-made, we don't offer direct exchanges. If you'd like a different design, color, or product, the fastest option is to contact us about your original order, then place a new order for the item you want.

Refunds

Once your claim is approved, refunds are processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or credit card provider to post the refund to your account. If more than 15 business days have passed since we approved your refund and you haven't seen it reflected, please contact us at americanacreationssupport@gmail.com.

Contact us

For any return, refund, or order issue, reach out to us at:

americanacreationssupport@gmail.com

We respond to all inquiries within 5-10 business days.